Gorgias
AI-driven customer service platform that simplifies communication and automatically handles support tickets.
Visit GorgiasWhat is Gorgias?
Managing customer inquiries across multiple channels while trying to drive sales is a constant balancing act for growing ecommerce brands. Gorgias solves this by centralizing all communication into one platform and using intelligent automation to handle support tickets instantly, allowing your team to focus on high-value customer interactions.
Built specifically for ecommerce, Gorgias integrates deeply with your store to provide full control over order management and customer data. By combining conversational AI with a unified view of every interaction, Gorgias helps you deliver personalized support faster, boost conversion rates, and create a seamless shopping experience from the first click to the final order.
Key Features
- Resolve up to 60% of support inquiries automatically with an AI agent trained to match your brand voice.
- Edit Shopify orders and process returns directly within the support dashboard without switching tabs.
- Centralize all customer conversations from email, chat, SMS, and social media into one unified inbox.
- Drive conversions by launching proactive chat campaigns that assist shoppers in real-time.
- Connect with over 100 ecommerce tools to create a seamless, data-driven workflow for your support team.
- Deliver tailored product recommendations based on customer history and real-time store data.
Pricing Details
- Starter - $10/month
Includes 50 tickets per month. Perfect for small teams looking to centralize customer conversations.
- Basic - $50/month
Includes 300 tickets per month. Provides access to advanced features like macros, rules, and 150+ integrations.
- Pro - $300/month
Includes 2,000 tickets per month. Recommended for growing teams needing revenue statistics and advanced reporting.
- Advanced - $750/month
Includes 5,000 tickets per month. Features a dedicated email server and advanced tools to optimize support performance.
