Talkdesk
Orchestrate seamless customer journeys
Visit TalkdeskWhat is Talkdesk?
Managing customer service with siloed tools and human-only teams drives up wait times and costs while quality fluctuates. Talkdesk automates the entire customer journey with AI agents that understand context, make decisions, and resolve issues end-to-end in real time—no human hand-offs required.
Built for mid-market and enterprise teams in banking, retail, travel, and healthcare, Talkdesk combines industry-specific AI, built-in quality controls, and instant scalability. Add new agents for any task, reuse skills across workflows, and watch containment rates climb while operational costs fall.
Key Features
- Autonomous AI agents handle appointments, order tracking, and payment authorizations from start to finish.
- Pre-trained industry models ensure decisions meet banking, retail, and travel regulations out of the box.
- Scale instantly by reusing agent skills across the customer journey without rebuilding workflows.
- Real-time validation checks every action to stop errors before they reach customers.
- Natural voice conversations let customers speak freely while AI resolves the issue.
Pricing Details
- Digital Essentials - $85/month
Digital customer service across email, chat, SMS, and social channels. Includes CXA, routing, API access, real-time dashboards, and Guardian.
- Voice Essentials - $105/month
Voice support with speech recognition, voicemail transcription, CXA, routing, business intelligence, and API access.
- Elite - $165/month
Everything in Essentials plus custom reporting, screen recording, performance management, workforce management, and automated notifications.
- Industry Experience Clouds - $225/month
All Elite capabilities plus industry-specific solutions for financial services, insurance, healthcare, retail, travel, utilities, and government (custom-priced).
